Return, Refund, Exchange & Cancellation Policy

We aim to provide a simple and hassle-free shopping experience. If you are not completely satisfied with your purchase, you may request a return, exchange, refund, or cancellation subject to the following terms.

Order Cancellation

Orders can be cancelled before they are processed or shipped. To request a cancellation, contact our support team immediately with your Order ID via email or phone. Once the cancellation is approved, your refund will be processed via Bank Transfer within 7–15 working days.

Returns

Returns are accepted within 10 days of delivery. To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging.

• A valid receipt or proof of purchase is required.

Items such as perishable goods, newspapers, magazines, intimate or sanitary products, hazardous materials, and flammable goods are not eligible for return.

Refunds

Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed via Bank Transfer within 7–15 working days.

Exchanges

Exchanges are available only for products that are defective or damaged. To request an exchange, contact our support team and send the item after receiving confirmation. Replacement is subject to product availability.

Need Help?

For any questions regarding cancellations, returns, refunds, or exchanges, please contact our customer support team with your Order ID for faster assistance.