Return & Refund Policy

You can request a return within 7 days from the date your order is delivered.

Return requests submitted after 7 days may not be accepted, except where otherwise required under applicable law.

Important: Please contact us before sending any product back. Returns sent without prior approval may not be accepted.

A return may be accepted if:

You received a damaged product.
You received a defective product.
You received the wrong patch/design.
You received the wrong quantity.
The product received is materially different from the product ordered or advertised.

All return requests are subject to verification.

f your order arrives damaged or you believe the patch has a manufacturing defect, please contact CometCloud® within 7 days of delivery.

Please provide:

Your Order Number.
Clear photographs of the product.
Photographs of the packaging, where applicable.
An unboxing video, if available or requested by our team.

After reviewing the information, we may offer an appropriate resolution, which may include:

Replacement
Exchange
Refund
Another appropriate remedy, as applicable

Custom-made, personalised, or specially manufactured patches cannot normally be cancelled or returned once production has started.
This does not affect applicable rights relating to products that are defective, damaged, incorrect, or otherwise covered by applicable law.

Step 1 — Contact Us

Contact CometCloud® Customer Support with your Order Number.

Step 2 — Share Details

Tell us why you are requesting a return and provide the requested photographs or other information.

Step 3 — Verification

Our team will review your request and may ask for additional information.

Step 4 — Return Instructions

If your return is approved, we will provide instructions for returning the product.

Please do not ship the product back until your return request has been approved by CometCloud®.

Step 5 — Inspection

Once we receive the product, it will be inspected to verify the return condition and reason.

Step 6 — Resolution

After successful verification, we will process the applicable refund, replacement, exchange, or other approved resolution.

Once the returned product has been received and successfully verified, an approved refund will be initiated.

Refunds will normally be processed to the original payment method used for the purchase, wherever technically possible.

The time taken for the refund to appear in your account may vary depending on your:

Bank
Credit/debit card issuer
Payment gateway
Payment service provider

CometCloud® is not responsible for delays caused by banks or payment service providers after the refund has been initiated from our side.

For an approved return relating to a wrong, defective, damaged, or materially incorrect product supplied by CometCloud®, we will determine the appropriate return-shipping arrangement.
For returns voluntarily approved outside our standard return conditions, applicable shipping or handling charges may apply.
Any applicable charges will be communicated to you before processing the return.

If you wish to cancel your order, please contact us as soon as possible.

Write us on admin@cometcloud.store

Whatsapp us at : 9899087101

We will try to accommodate cancellation requests received before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the order will be handled according to our applicable return policy.

For returns, refunds, replacements, or product-related assistance, please contact:

CometCloud® Customer Support

Website: cometcloud.store
Email: admin@cometcloud.store
Phone / WhatsApp: 9899087101

Please include your Order Number in all communications.

We aim to review customer requests as quickly as reasonably possible.

This Returns & Refunds Policy applies to purchases made through cometcloud.store.

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

CometCloud® reserves the right to update this policy from time to time.

Last Updated: 13th Aug, 2026